Refunds through Paddle
Kp Mechanical provides PreTrip. Paddle is the Merchant of Record for all PreTrip orders and handles refunds. We adopt Paddle's Refund Policy for purchases made through Paddle, including its applicable refund request periods and procedures. Please read that policy for the terms that apply to your purchase. Your statutory rights remain unaffected.
How to request a refund
Visit paddle.net to find your purchase and request a refund from Paddle. Have your order receipt and the email used at checkout available so Paddle can locate the transaction. Paddle handles the request and returns approved refunds through the applicable payment method.
Subscription cancellation
To stop future monthly renewals, use the subscription-management link in your Paddle receipt or visit paddle.net. Cancelling a subscription is separate from requesting a refund. After cancellation, company access continues until the end of the paid period unless the payment is refunded or access is suspended under the Terms & Conditions.